Effective Date: June 2026
This policy applies to all physical product orders placed with Divine Bharti Omniverse (OPC) Private Limited trading as Sacred Divine.
1. Order Processing
All orders are processed within 24 to 48 hours of payment confirmation. Orders are not processed or dispatched on Sundays and public holidays. Once your order has been dispatched, a tracking number will be shared with you via WhatsApp or email.
2. Domestic Shipping (Within India)
Free shipping is available on prepaid orders above Rs. ___ (to be filled).
A flat shipping charge of Rs. 100 applies to prepaid orders below the free shipping threshold.
Cash on Delivery is not available.
Standard delivery within India takes 10 to 14 working days from the date of dispatch.
Express delivery is available at an additional charge calculated at checkout. Express orders are delivered within 2 to 3 working days across India.
All products are packed with protective cushioning and bubble wrap to ensure safe delivery. Crystal trees and fragile items are individually packed and clearly marked.
3. International Shipping
International shipping is available worldwide via DHL or FedEx.
Estimated delivery time is 7 to 21 business days depending on the destination country.
A tracking number will be shared once the order is dispatched.
Import duties, customs taxes, and any local charges applicable at the destination country are the sole responsibility of the customer. Sacred Divine does not have control over these charges and cannot predict their amount.
4. Packaging
Every Sacred Divine order is packed with care. Crystal trees are individually wrapped and box packed. Tumble stones and raw crystals are packed in protective pouches with cushioning. Bath salts are sealed and packed to prevent moisture exposure during transit. All packages are sealed with Sacred Divine branded tape where available.
5. Delivery Delays
Sacred Divine is not responsible for delays caused by courier partners, customs clearance, natural events, or circumstances beyond our control. If your order has not arrived within the estimated delivery window, please contact us at support@sacreddivine.co with your Order ID and tracking number and we will investigate on your behalf.
6. Damaged or Lost Orders
If your order arrives damaged, please do not discard the packaging. Photograph the outer packaging and the product immediately. Submit your claim within 24 hours of delivery to support@sacreddivine.co along with your Order ID, photographs, and a complete unboxing video. Claims submitted without an unboxing video cannot be reviewed.
In the event of a lost shipment, Sacred Divine will initiate an investigation with the courier partner. Resolution may take up to 14 working days.
7. Contact
For all shipping related queries, please contact us at:
Email: support@sacreddivine.co
Website: sacreddivine.nookle.in
Divine Bharti Omniverse (OPC) Private Limited
First Floor, Property No. 205, Block in Pocket D-14, Sector 8, Rohini, New Delhi, District North West Delhi, State Delhi, PIN 110085