Refund Policy

Effective Date: June 2026
This policy outlines the refund terms for products and services offered by Divine Bharti Omniverse (OPC) Private Limited trading as Sacred Divine.

1. Readings and Healing Sessions

All bookings for readings, healing sessions, and consultations are non-refundable once the session has taken place. Payment is collected in full at the time of booking.
A refund will be considered only in the following circumstances:

• The client submits a written cancellation request within 48 hours of the original booking date and before the session has taken place.
• Sacred Divine cancels the appointment, and rescheduling is not possible.

Refund requests submitted after the 48-hour cancellation window, or after the session has commenced, will not be entertained. Once a client has rescheduled twice and is unable to attend, no refund will be issued.

2. Courses and Workshops

Course and workshop fees are non-refundable once the course has commenced. Cancellations submitted within 48 hours of booking and before the course start date will be reviewed on a case by case basis. Partial refunds for partially attended courses are not available.

3. Crystal Products and Physical Items

Sacred Divine does not offer monetary refunds on physical products. Every crystal and product is personally selected, energised, and prepared before dispatch. Due to the energetic and perishable nature of our products, all sales are considered final.
An exchange or replacement will be offered in the following situations only:

• The product was damaged in transit and an unboxing video clearly shows the damage upon opening.
• An incorrect product was delivered.
• An item is missing from the order.

Exchange requests must be submitted within 24 hours of delivery with the following documentation: Order ID, proof of purchase, clear photographs of the product and packaging, and a complete unboxing video. Requests submitted without an unboxing video will not be reviewed.

4. Bath Salts and Consumable Products

Opened or used bath salts and consumable products are not eligible for refund or exchange. Reactions or sensitivities to ingredients are not grounds for a refund. Clients are advised to review the full ingredient list before purchase and perform a patch test before use.

5. Refund Processing

Where a refund is approved, it will be processed within 7 to 10 working days to the original payment method. Sacred Divine is not responsible for any delays caused by the client's bank or payment provider.

6. Contact for Refund Requests

All refund requests must be submitted in writing to support@sacreddivine.co with the subject line: Refund Request followed by your Order ID or Booking Reference.