1. Exchange Policy
At Sacred Divine, every crystal piece is thoughtfully selected and prepared before it reaches you. We take pride in offering products crafted from authentic natural crystals that are often connected with mindful and energetic practices. Due to the delicate and energetic nature of our products, certain guidelines are followed to maintain authenticity, fairness, and transparency. As each piece is carefully curated, energetically prepared, and dispatched with love, monetary refunds are unfortunately not processed; however, we are happy to offer exchanges or replacements in genuine cases to help ensure your satisfaction.
We truly value your trust in Sacred Divine, and we warmly invite you to review the policy below so your experience with us remains smooth, transparent, and reassuring.
2. Order Exchange
- We understand that customers may sometimes wish to change the product or bracelet size after confirming an order.
- An exchange request may be submitted within 48 hours from the time the order is placed.
- Requests submitted after the 48-hour timeframe from order confirmation may unfortunately not be eligible for exchange.
- The replacement item selected should be equal in price or greater in value than the originally purchased product.
- Should the newly selected product have a higher price than the original item, the additional amount will need to be paid before the exchange can be processed.
- Once an order enters the packing and preparation phase, further changes may not be possible because the crystal begins its energy preparation and light-coding process.
- We sincerely appreciate your understanding, as these preparations are part of the care and intention behind every product from Sacred Divine.
3. Exchange Eligibility & Conditions (Replacement)
- Exchange or replacement requests may be reviewed if one or more items are missing from the delivered package.
- Requests may also be reviewed if the product is received in a damaged condition due to shipping or transit handling.
- An exchange may also be considered if the item delivered does not match the order originally placed.
- In order to ensure a smooth resolution, we kindly request customers to provide the Order ID or order confirmation details.
- Kindly provide authentic proof of purchase for verification.
- Kindly share clear photographs or video evidence showing the concern.
- Kindly provide a complete unboxing video recorded from the beginning of opening the parcel.
- Requests submitted without proper supporting evidence may unfortunately not qualify for approval.
- Please be assured that every genuine concern is carefully reviewed by our team.
4. Unboxing Video Guideline
- Customers are kindly requested to record a clear and continuous unboxing video while opening the parcel at the time of delivery.
- This video helps verify if the product received does not match the item ordered.
- The recording also helps confirm if one or more items are missing from the parcel.
- The recording may also assist in identifying if the product appears damaged due to shipping or handling.
- Unfortunately, if a clear and continuous unboxing video is not available, Sacred Divine may not be able to review or approve the replacement request.
- This guideline helps ensure fairness and transparency for both our customers and our brand.
5. Non-Eligible Cases
- While we always aim to support our customers, certain situations may unfortunately fall outside the scope of exchange or replacement eligibility.
- Exchanges are not applicable for personalized or specially prepared crystal items, as these pieces are prepared specifically for the customer.
- Exchanges are not applicable for digital materials such as guides, PDFs, or other downloadable content once delivered.
- Requests may unfortunately not qualify if products show signs of usage, wear, modification, or alteration after delivery.
- Requests may also not be approved if an item is returned without its original box, packaging, or protective materials, or if the concern arises from careless handling, misuse, or improper storage.
6. Exchange Shipping & Fees
If an exchange request is approved, certain guidelines will apply when sending the item back to us.
Sacred Divine cannot be held responsible for parcels that are lost, misplaced, or damaged during return transit.
Unless the concern has occurred from our side, the shipping expense for sending the item back will usually need to be covered by the customer.
Kindly ensure the product is securely packed in its original box along with the protective materials before dispatching it for exchange.
Proper packaging helps ensure the item reaches us safely for smooth exchange processing.
7. Product Evaluation
- Once the returned item reaches us, it will be carefully checked by our team.
- The product will be reviewed to check its condition, quality, packaging, and authenticity.
- After the review is completed, the customer will be informed within 2 business days whether the exchange request has been approved or declined.
- An exchange request may unfortunately not be approved if the item is returned without its original packaging or product parts, shows signs of use or alteration, or is not in the same condition in which it was originally delivered.
- Please be assured that every product is reviewed carefully and fairly by our team.
8. Exchange Request After Delivery
- Sacred Divine permits exchanges only under specific circumstances.
- An exchange request may be reviewed if the product received does not match the original order.
- An exchange request may also be reviewed if the product arrives damaged due to delivery or transit issues.
- Customers are kindly requested to submit the exchange request within 24 hours after delivery, along with appropriate supporting proof.
- The exchange will apply only to the particular item experiencing the issue, and not to the complete order.
- Our team remains committed to resolving genuine concerns smoothly and fairly.
9. Crystal Authenticity & Natural Characteristics
All products offered by Sacred Divine are created using authentic natural crystals. Because these stones are formed naturally over long periods of time, minor variations in colour, shade, structure, or surface texture may occur. Such natural irregularities are a normal part of the crystal’s organic formation and should not be considered manufacturing defects. These variations are what make every crystal unique, naturally genuine, and distinctive, and we take pride in offering crystals that preserve their natural beauty and individuality.
10. International Orders
- For orders shipped outside India, certain guidelines will apply.
- Any import duties, customs charges, or local taxes will be the responsibility of the customer according to the regulations of the destination country.
- Once the international parcel has been dispatched, the shipping charges associated with the order cannot be reversed.
- If an exchange is approved, the item will need to be sent back by the customer, and the return courier expenses will need to be covered by them.
- Customers are kindly recommended to review their local customs policies before placing an international order.
11. Exchange-Only Policy
At Sacred Divine, our intention is always to deliver products that meet your expectations and bring value to your spiritual journey. However, due to the spiritual, delicate, and energetically prepared nature of our products, monetary refunds are unfortunately not processed. Instead, eligible concerns may be addressed through replacement or exchange, subject to verification and approval. Please be assured that genuine cases involving damaged, incorrect, or missing products are always reviewed with care, and our team remains committed to assisting you toward a fair and satisfactory resolution.
12. Contact Us
Email: support@sacreddivine.co
Brand: Sacred Divine
Contact Number: +91 XXXXXXXXXX
Our team sincerely appreciates your trust and support, and we remain committed to ensuring a smooth and positive experience with Sacred Divine.
