Crystal trees are tools for energy work, Feng Shui practice, Vastu remedy, and personal intention-setting. They are not a substitute for medical diagnosis, treatment, or professional support of any kind. Keep out of reach of young children — crystal chips are small. If you are experiencing a health concern, please consult a qualified professional.

Shipping Policy

• Free Shipping on Prepaid Orders Above Rs. ___
• Rs. 100 Shipping charged for orders below Rs. ___
• Cash on Delivery is Not Available

Express Delivery

• Express Delivery charges calculated at checkout.
• Orders processed within 24 to 48 hours after confirmation.
• Express orders arrive within 2 to 3 working days across India.
• All products are securely packed. Tracking shared once dispatched.

Domestic Shipping (Within India)

• Standard delivery within 10 to 14 working days from order date.
• Any delays will be communicated to you by email.

International Shipping

• Worldwide shipping available via DHL / FedEx.
• Delivery: 7 to 21 business days depending on destination.
• Tracking number shared once dispatched.
• Import duties and customs taxes are the customer's responsibility.

Exchange Policy — Sacred Divine

At Sacred Divine, every product is prepared with intention and care before it reaches you. Due to the nature of our formulations — which are handcrafted, energised, and perishable — monetary refunds are not processed. Genuine concerns such as damaged packaging in transit, missing items, or incorrect products are handled through exchange or replacement upon review.

Order Exchange

• Exchange requests accepted within 48 hours of order placement.
• Replacement item must be of equal or greater value.
• Once a product enters preparation and packing, changes cannot be made.

Exchange Eligibility

• Damaged packaging in transit, missing items, or incorrect products are reviewable with evidence.
• Required: Order ID, proof of purchase, clear photographs, and a complete unboxing video.
• Requests without an unboxing video cannot be reviewed or approved.

Non-Eligible Cases

• Opened, used, or partially consumed products.
• Products returned without original packaging.
• Reactions or sensitivities — please review the full ingredient list before purchase.
• Natural colour or texture variations between batches — these are not defects.

Post-Delivery Exchange

• Submit within 24 hours of delivery with supporting proof.
• Exchange applies to the specific item only, not the full order.

Contact
Email: support@sacreddivine.co
Contact: +91 XXXXXXXXXX
Brand: Sacred Divine — from the desk of Bhaarti Sunny Ghai